SUPPORT
MCNSports.com is dedicated to bringing your the best in sports video entertainment.
To help get you started with any issues you may be having, please choose one of the questions presented as follows:
- What does MCNSports.com have to offer?
- What do I need to watch videos?
- How do I change the quality of the videos?
- There is a stream labeled as live but no video is playing, why?
- How long does it take a live show to become accessible by video on demand?
- I have another question which is not address here.
What does MCNSports.com have to offer?
MCNSports.com brings you live video content from a variety of sports from a variety of shows such as "Liam Maguire's In the Net" for the most informed hockey information or video feeds of the "Sporting News Radio Network" group. Along with the live videos, we aim to please our viewers by allowing them to access previously shown videos by adding our live shows into our Video-on-Demand section. This way, if you miss a live show, you can view it any time later at your leisure. At MCNSports.com, we also provide you not only with video content, but articles from our team as well. For the individuals who wish to read current events from our talent, you can view the articles any time by selecting 'Articles' in the top menu or by clicking here.
-Back to Top-What do I need to watch videos?
Currently, all of our videos can be viewed using our player which requires Adobe Flash Player or Microsoft Silverlight to run (depending on the stream). If you are not sure if you have to most recent player, please visit the following:
We also recommend that you update your browser to its most recent version, but we aim to provide support for as many browsers and their previous versions.
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How do I change the quality of the videos?
We aim to provide you with video content in many formats and bit rates. But what does this mean? Below the videos you may be presented with a variety of bit rates to choose from. The default, 400K, is the smallest bit rate we provide. The higher the selection, the better the quality of the video is. Please note that the higher the quality, the more video information will be sent to you. If you select a speed (bit rate) higher than your Internet service provider (ISP) supplies, the video may appear choppy and might not be viewable at all. It is recommended to choose a speed that is just below what your ISP provides.
-Back to Top-There is a stream labeled as live but no video is playing, why?
Consult the time of the live event you see in the schedule, note that all times displayed are in Eastern Standard Time (EST). If you are viewing the video before the displayed time, the video is not being streamed to you yet. Please wait until the designated time and the video will play automatically for you. If you are viewing the video approximately and hour or more after the given time, the event may be over. You can attempt to see if you video choice is available in the Video-on-Demand section yet, if not, please wait by browsing other video content until it is available.
-Back to Top-How long does it take a live show to become accessible by video on demand?
Usually the process can take one (1) minute after the end of the event up until a day. Our team attempts to bring you access to the videos you want as soon as possible, however, we always like to perform some general checks on the videos to ensure you are viewing content without any problems.
-Back to Top-I have another question which is not address here.
We hope to answer any questions you may have regarding the use of the site. Please consult our 'contact' about asking our web team for any assistance.
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